Wednesday, April 8, 2020


On 7 April 2020, I received another email from Thai Airways concerning my demand for a full refund due to the flight cancellation. As expected, I was informed that there is no refund waiver. Their reason is - the cancellation and travel restrictions were due to the COVID-19 outbreak which is out of the airlines' control.

Nevertheless, I was given 3 choices by the airlines' as follows:

Option 1
TAX REFUND of RM710 (ticket price RM2,466). The refund process may take a longer time (more than 180 days) since the airlines' is processing request worldwide.

Option 2
EXTENSION OF TICKET VALIDITY up to 31 December 2021. Rebooking must be made within ticket validity (same route) subject to seat availability. The change fees will be waived, however additional fees/taxes will be collected if any different fare involved.

Option 3
Convert ticket to TRAVEL VOUCHER with 12 months validity from the date of issue. A travel voucher must be requested before 31 May 2020. It can be used as a credit towards any future travel on Thai Airways destination worldwide and the additional fare/tax/surcharge differences may be applied to the new itinerary.

Looking at the 3 options above, neither one favors me as the customer but I have a choice to make. 

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